Privacy Choices & Account Deletion
How to delete your Zovay account, and what happens when you do.
Delete your account in the app
You can permanently delete your Zovay account directly inside the app — you do not need to email support to do this.
- Open the Zovay app and make sure you are signed in.
- On your account screen, tap "Delete my account."
- Confirm the deletion when prompted. This cannot be undone.
If your account is not yet fully registered (for example, you were found ineligible during sign-up), the same "Delete my account" option is available on that screen.
What happens when you delete your account
Deleting your account:
- Removes your profile, photos, and gallery images from Zovay's storage.
- Disconnects your Apple and/or Google sign-in from your Zovay account, and revokes Zovay's access where Apple's systems support that.
- Ends every active session and sign-in token for your account.
- Frees your email address to be used again for a new Zovay account.
Some information may be retained for a limited time where necessary for fraud prevention, security, dispute resolution, or to comply with a legal obligation, as described in the Privacy Policy. Zovay does not keep your profile photos or gallery images once your account is deleted.
Verification media specifically
Your selfie verification photo and video are not kept as part of your ongoing profile at all — see the Privacy Policy's verification section for exactly when they are deleted, which happens automatically regardless of whether you ever delete your account.
Other privacy choices
For questions about what Zovay collects, why, or to exercise a privacy right not covered by in-app account deletion, contact us: